Our Store Policies

Things You Need to Know

We founded Greendorse Health Products with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Shipping Policy

How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.

  • After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

  • Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

  • International Shipping – International clients do not pay import duties levied by their government to Greendorse. Clients will have to pay the customs duty to the courier provider in order to receive the product.

How are items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

We pride ourselves on the quality of our packaging.

What is the range of locations to which Greendorse ships their products?

Greendorse ships throughout India! Log in soon to our website as we add more countries to our shipping locations.

My order has been shipped. Now how can I track it?

  • Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.

  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.

What is the estimated delivery time?

We usually dispatch most orders within 3-5 business days (excluding Sundays and public holidays)

​In the case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.

Are there any shipping charges applicable on my order?

  • We have standard shipping charges for most addresses.

  • India shipping charges - A flat Rs.50 charge is applied to all orders below Rs.1000, while there is free shipping for all orders above Rs.1000.

  • International shipping charges-A flat rate of all Rs.500 will be charged for all orders below Rs.5000, while there is free shipping for all orders above Rs.5000.

Does Greendorse ship outside India?

We are working on starting international delivery to many other countries, so stay tuned!

 
 

Cancellation and Return Policy

 Cancellation Policy

  • Cancellation before shipment (Only valid on orders’ place & delivery in India)

  • If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@greendorse.com or call us on +91 9728224096. (mention time to call)

  • In such cases, the order will be cancelled, and the money will be refunded to you within 3 business days after the cancellation request is duly processed by us.

 

Cancellation post shipment :

  • Due to the national lockdown, we are not accepting post-dispatch cancellations on orders.

 

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

  • For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

 

Returns, Replacements and Refunds

​How do I return an item purchased on Nykaa?

Indian Orders:

  • Greendorse offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

  • Step 1: Contact our Customer Support team via email (support@greendorse.com) within 5 business days of receiving the order.

  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

  • Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]

 

Which are the items that cannot be returned/exchanged?

  • Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse

  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

  • Serial Number is tampered with.

  • Defective products that are not covered under Seller/Manufacturer’s warranty

  • Product is used or altered

  • If request is initiated after 5 business days of order delivery

  • Free product provided by brand

​Privacy Policy

This Privacy Policy outlines Greendorse Health Products Private Limited ’s approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations . This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.

In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws .

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.

Throughout this document, “we”, “us”, “our”, “ours” refer to GREENDORSE HEALTH PRODUCTS PRIVATE LIMITED . Wherever we have said ‘you’ or ‘your’, this means YOU

WHO WE ARE

GREENDORSE HEALTH PRODUCTS PRIVATE LIMITED is a company incorporated and registered under the provisions of the Companies Act, 2013 and having its registered office at 1211, Pehel Lakeview, Near AUDA garden, Vaishnodevi circle, Sarkhej - Gandhinagar Hwy, Ahmedabad, Gujarat 382735, India. Greendorse Health Products Private Limited is engaged in the business of facilitating selling, marketing and retailing Health Products (“Business”) through the e-commerce websites and mobile applications (“App”) both developed and owned by Greendorse Health Prodcuts Private Limited and/or its parent company, and/or its affiliates (Website and App collectively referred to as “Platform”) or offline stores / events to conduct its Business.

 

ROLES WE PLAY

We play the role of a Data Controller when we collect and process Personal Data about you.

We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller

 

OUR COMMITMENT

We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations

PERSONAL INFORMATION GATHERED BY GREENDORSE

The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with GREENDORSE, and generally maintain your accounts with us. We also use this information to customize your experience and improve GREENDORSE.

 

INFORMATION YOU GIVE US:

We receive and store any information you provide while using GREENDORSE, or give us in any other way. You can choose not to provide certain information, but then you might not be able to use GREENDORSE. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you.

 

INFORMATION WE COLLECT ABOUT YOU:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.

 

INFORMATION FROM OTHER SOURCES:

We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

CATEGORIES OF PERSONAL DATA

Categories of Personal Data collected and processed by us are as follows;

Demographic & Identity data

  • Contact details such as Name, email address, contact number, shipping address, country,date of birth, profile picture

  • Open data and public records such as information about YOU that is openly available on the internet

Contact details such as Name, email address, contact number, shipping address, country,date of birth

  • Details such as Transaction amount, Bank Name, Card Type, Card number.

Online Identifiers and other Technical Data

  • Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet

  • Technical details such as device information, location and network carrier when you use our mobile applications

  • Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages and calls

  • Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.

 

CONSENT

By using the Website and/ or by providing your information, you consent to the collection and

use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

 

PURPOSES OF GATHERING YOUR PERSONAL DATA

We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:

 

PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES

We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

 

PROVIDE, TROUBLESHOOT, AND IMPROVE GREENDORSE

We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the GREENDORSE.

RECOMMENDATIONS AND PERSONALIZATION

We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with GREENDORSE.

 

COMMUNICATE WITH YOU

We use your personal information to communicate with you in relation to GREENDORSE via different channels (e.g., by phone, e-mail, chat).

 

ADVERTISING

We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.

LAWFUL BASES OF PROCESSING YOUR PERSONAL DATA

We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:

  • You have explicitly agreed to us processing your Personal Data for a specific reason

  • The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you

  • The processing is necessary to be in compliance with our Legal Obligations

  • The processing is necessary for the purposes of a legitimate interest (“Legitimate Interest”) pursued by us, such as

  • to provide services to you,

  • to evaluate, develop or improve our products and services

Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed.

 

COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES

Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make Websites & Apps work, or work more efficiently, as well as to provide information to the owners of the website/ App.

We use cookies, permissions and other trackers in our website, web-based properties and mobile applications that are used to collect and process data about you so we can provide you a better online experience as well as improve our services.

These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us.

If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.

 

Functional

These cookies are used for remembering things like:

  • Your user ID on the log on page

  • Your region or country

  • Your preferred language

  • Accessibility options like large font or high contrast pages

 

Performance

These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to:

  • Improve the performance of our services

  • Improve the products we provide

Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary’ cookies may cause certain parts of our website to remain inaccessible to you.

We use other tracking mechanisms in addition to the above

  • Pixel Tags

  • Log Files

  • Clickstream analytics

 

PERSONAL DATA DISCLOSURE

Greendorse app contains third party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on behalf of us. These third party sites have separate and independent privacy policies.

Analytics

  • Analyze in-depth detail about the visitors on our app

  • Settle errors

  • Better target users and

  • Provide push notifications and digital ads to the users

  • Example-Clevertap,Appsflyer,Crashlytics, Gamooga

Payment

  • Complete customers’ payment transaction Example - PayU, Razorpay, Cashfree

Login

  • Help users login at Greendorse Example - Google, Facebook.

 

Links to the Privacy Policies of the third-party service providers used by our application are given below:

We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Data which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.

We might also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.

Reasons for disclosing your Personal Data to other parties:

We may disclose your Personal Data to others where it is lawful to do so including where we or they:

  • need to provide you with products or services

  • where you have initiated a payment

  • have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,

  • have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests

  • have a legitimate business reason for doing so

  • want to send you information and promotional material regarding our products and services,

  • have asked you for your consent to share it, and you’ve agreed

  • Improve your online experience for using our product .

To whom your Personal Data may be disclosed:

We may disclose your Personal Data for the above purposes to other parties including:

  • Other group companies and any subcontractors, agents or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors and officers)

  • Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors and any party appointed or requested by our regulators to carry out investigations or audits of our activities

  • Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals

  • Overseas regulators

  • Anybody else that we’ve been instructed to share your Personal Data with by you

 

CROSS-BORDER DATA TRANSFER

Personal Data we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy.

You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process. In addition, a number of countries have agreements with other countries providing for exchange of information for law enforcement, tax and other purposes.

If we transfer your Personal Data to third parties for purposes stated in this Privacy Policy, we will use best endeavors to put in place appropriate controls and safeguards to ensure that your Personal Data is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.

 

DATA SECURITY

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security.We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies.

 

RETENTION AND DISPOSAL OF DATA

We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Data for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed.

 

LINKS TO OTHER WEBSITES

Our website may contain links to websites of other organisations. This privacy policy does not cover how that organisation processes Personal Data. We encourage you to read the privacy policies on the other websites you visit.

 

CHILDREN’S PRIVACY

Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors.

 

YOUR RIGHTS AS A CUSTOMER

We understand that when you interact with Greendorse, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of support@greendorse.com

 

CONTACT US

For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:

Contact Email Address: support@greendorse.com

 

NOTIFICATION OF CHANGES

We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.